Refund and Returns Policy

Returns

All sales of firearms, ammunition, ammunition components, blank cartridges and clothing are FINAL, and returns, refunds or exchanges are NOT ACCEPTED. Orders shipped to a FFL and transferred are FINAL UPON SHIPMENT.

If a defect is discovered in any firearm after being transferred or any of the other products listed above you will have two options. You may contact the manufacturer directly and request a warranty repair or replacement or you may contact us to request a return for refund, WITHIN 30 DAYS, of the date of receipt of delivery of the purchased item.

Shipping costs will not be refunded for any approved returns that are not warranty claims.

CUSTOMER FURTHER AUTHORIZES AND CONSENTS TO JWORKS CHARGING THE AFOREMENTIONED FEES TO THE DEBIT OR CREDIT CARD USED TO PLACE THE ORIGINAL ONLINE ORDER.

JWorks reserves the right to dispute any bank or credit card chargebacks. JWorks reserves the right to refuse all future orders placed by any customer that cancels an order via debit or credit card chargeback following shipment.

All payments are processed immediately upon placement of order. It is the responsibility of the customer to know and be in compliance with all applicable federal, state, and local laws related to selling, transferring, possessing, transporting, or using a firearm, magazine, and ammunition in the locality in which the customer resides.

All exchanges must be returned and received by the returns department prior to a replacement being shipped out.

All other Purchases

If the purchased item(s) is defective or damaged upon receipt, or if the customer is not satisfied with a purchased item(s) and wishes to return it for a refund or replacement, the customer may return the item(s) to JWorks WITHIN 30 DAYS of the date of receipt of delivery of the purchased item.

All returns MUST INCLUDE a completed Return Merchandise Form with the returned item in order for JWorks to process the request, issue a refund, or replace the item. The Customer MUST call Customer Service to obtain a Return Merchandise Authorization (RMA) number BEFORE returning any item.

All returned items must be in the same condition as when they were shipped by JWorks and must be returned in original packaging. If the item is not returned in resalable condition, JWorks may assess a restocking fee.

If the customer fails to include a Return Merchandise Form with the returned item(s), or if the Return Merchandise Form is incomplete, JWorks will NOT process a refund or replacement for the item(s) and the package will be returned to the customer.